[vc_row][vc_column width=”1/3″][stockie_heading subtitle_type_layout=”without_subtitle” module_type_layout=”on_left” title=”U2hpcHBpbmclMjAlMjYlMjBEZWxpdmVyeQ==”][vc_empty_space height=”15px”][stockie_accordion accordion_tabs_type=”default”][stockie_accordion_inner title=”Section 1″ tab_id=”1546946875077-5ad89587-43b8″ heading=”Types of Shipments and Delivery Periods”][vc_column_text]We ship every working day of the product is in stock. Personalized products will be shipped every tuesday and saturday. If you have a special request do not hesitate to contact us anytime.

Dog’s birthdays are special, so on tell us when we can celebrate![/vc_column_text][/stockie_accordion_inner][stockie_accordion_inner title=”Section 2″ tab_id=”1546946875108-6766a01e-fdd3″ heading=”Order Tracking”]

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

[vc_column_text]After shipping we delivered the order to a postal service point. You will receive an e-mail with track and trace to follow the journey. You will always find the latest information about your order on this track & trace code (For dutchies: also available in the PostNL app).

Follow your orders in my account
You can always find your track in trace in your account.[/vc_column_text][/stockie_accordion_inner][/stockie_accordion][/vc_column][vc_column width=”1/3″][stockie_heading subtitle_type_layout=”without_subtitle” module_type_layout=”on_left” title=”UGF5bWVudA==”][vc_empty_space height=”15px”][stockie_accordion accordion_tabs_type=”default”][stockie_accordion_inner title=”Section 1″ tab_id=”1546946875280-6dc6e87d-5dbd” heading=”Payment Methods”][vc_column_text]We provide the following payment methods:
iDeal, Creditcard, Apple Pay, Klarna Achteraf Betalen, Klarna Gespreid Betalen, Bancontact, EPS, KBC/CBC Payment Button, Belfius Direct Net[/vc_column_text][/stockie_accordion_inner][stockie_accordion_inner title=”Section 2″ tab_id=”1546946875335-e7b92bec-7a56″ heading=”How do refunds work?”][vc_column_text]Your refund depends on the payment method you have chosen when placing your order.

You will receive the refund on the same bank account as the bank account you paid your order with. The amount will be refunded to your account within three to five working days.

If you paid with Klarna you will receive an invoice within 24 hours after you received a confirmation from us. Have you already paid your invoice? In that case, you will receive a refund within 5 working days on your bank account on behalf of Klarna.[/vc_column_text][/stockie_accordion_inner][/stockie_accordion][/vc_column][vc_column width=”1/3″][stockie_heading subtitle_type_layout=”without_subtitle” module_type_layout=”on_left” title=”RGlzY291bnRjb2Rl”][stockie_accordion accordion_tabs_type=”default”][stockie_accordion_inner title=”Section 1″ tab_id=”1546946875468-93b3fb78-40bf” heading=”Gift Card Information”][vc_column_text]You can apply a discount code in step 3 when ordering.  You can enter the discount code under “Apply Coupon”. You can use one discount code per order.[/vc_column_text][/stockie_accordion_inner][stockie_accordion_inner title=”Section 2″ tab_id=”1585935823579-6b5b2893-0fc3″ heading=”How do I get a discountcode?”][vc_column_text]Would you like to get the best giftcodes? Just subscribe to our newsletter. Follow us on social media and get the best deals in your inbox and social feed.[/vc_column_text][/stockie_accordion_inner][/stockie_accordion][/vc_column][/vc_row][vc_row][vc_column width=”1/3″][stockie_heading subtitle_type_layout=”without_subtitle” module_type_layout=”on_left” title=”TXklMjBBY2NvdW50″][vc_empty_space height=”15px”][stockie_accordion accordion_tabs_type=”default”][stockie_accordion_inner title=”Section 1″ tab_id=”1546945790136-5f231c21-9f6b” heading=”Register”][vc_column_text]You do not need an account to place an order. We do advise you to create a THEDOGMUSTHAVES account if you want to place an order. You can save your personal details in your account. This way your personal details will be entered automatically in the checkout. You also have an overview of your order history. You can also save items in your wish list.[/vc_column_text][/stockie_accordion_inner][stockie_accordion_inner title=”Section 2″ tab_id=”1546945790158-95be92f7-43a0″ heading=”Unsubscribe from Newsletter”][vc_column_text]If you are logged into the webshop of THE DOG MUSTHAVES you have the option to sign up for our newsletters. In your account menu, you can indicate your preference for newsletters.

If you are not logged in to our webshop, you can enter your e-mail address at the bottom of the webshop at “Keep in touch! ” to receive the newsletters. Be the first to hear about our new arrivals, cute lookbooks, sales, discounts and more!

Want to change how you receive these e-mails?

You can update your preferences or unsubscribe from the list in the bottom of any newsletter.[/vc_column_text][/stockie_accordion_inner][/stockie_accordion][vc_empty_space height=”80px” el_class=”clb__spacer”][/vc_column][vc_column width=”1/3″][stockie_heading subtitle_type_layout=”without_subtitle” module_type_layout=”on_left” title=”RXhjaGFuZ2VzJTIwJTI2JTIwUmV0dXJucw==”][vc_empty_space height=”15px”][stockie_accordion accordion_tabs_type=”default”][stockie_accordion_inner title=”Section 1″ tab_id=”1546946654582-352f8c27-3daa” heading=”Return Process”][vc_column_text]Because a majority of The Dog Musthaves products are handmade (especially made for your dog) we do not offer returns or exchanges on custom pieces. This is including engraved id’s of your dog Collar. We will not accept a return of a custom engraved (tag or goldfoil) collar or tag. Even if the size doesn’t fit with your dog.

Please note that we strictly do not refund or exchange monogrammed or customised products unless the item is faulty. This includes products that have been hot-stamped or ID tags that have been engraved.[/vc_column_text][/stockie_accordion_inner][stockie_accordion_inner title=”Section 2″ tab_id=”1546946654598-50006644-b448″ heading=”What do I have to do for returning my order?”][vc_column_text]Pack the item in the original packaging received or in another, sturdy cardboard box. Leave a note with the order number in the shipping box. Close the box and close it carefully. Never use the product packaging alone.

Send your item (s) within 14 days to:

The Dog Musthaves
Afdeling: Retouren
Veldbiesweg 26
8084 RD “t Harde the Netherlands

Keep in mind that the costs and responsibility for returning are for your responsability. We advise you to provide returns with a track & trace code, because we are not responsible if the package is lost. Your balance will be refunded within 7 days of receiving the items.

Please note that we strictly do not refund or exchange monogrammed or customised products unless the item is faulty. This includes products that have been hot-stamped or ID tags that have been engraved.[/vc_column_text][/stockie_accordion_inner][stockie_accordion_inner tab_id=”1585928926343-f17583cf-6574″ heading=”What is the Guarantee period?”][vc_column_text]A 90-day warranty applies to all items. If an item is damaged within this period, please contact our customer service immediately. Don’t forget to send a photo of the complaint. Our customer service will process your message as quickly as possible and look for the best solution![/vc_column_text][/stockie_accordion_inner][stockie_accordion_inner tab_id=”1585929300035-324dfd2e-0e15″ heading=”What are the warantee conditions”][vc_column_text]The warranty is only valid within the warranty period and when there is a justified complaint. There is no valid complaint in the following cases:

  • Incorrect use or negligent maintenance
  • Intentional or negligent damage. For example, water, fall and/or impact damage
  • Damage due to non-compliance with the washing instructions
  • Exceptional wear
[/vc_column_text][/stockie_accordion_inner][/stockie_accordion][vc_empty_space height=”80px” el_class=”clb__spacer”][/vc_column][vc_column width=”1/3″][stockie_heading subtitle_type_layout=”without_subtitle” module_type_layout=”on_left” title=”R2VuZXJhbCUyMEluZm9ybWF0aW9u”][vc_empty_space height=”15px”][stockie_accordion accordion_tabs_type=”default”][stockie_accordion_inner title=”Section 1″ tab_id=”1546946666233-1731c2ad-ac70″ heading=”What are the benefits of leather collars and leashes?”][vc_column_text]If you’ve never bought a leather dog collar before, you may be wondering whether or not they are superior to nylon collars. One of the reasons we make our luxury dog collars with European non chemical leather is that they feel like a beautifully soft padded leather as soon as you put them around your dog’s neck, and will only get softer over time.

It’s because of this that leather collars are so well suited for dogs. They don’t irritate and chafe as much as cheap mass produced collars, and are strong enough to be used in most situations. A good quality handmade leather dog collar may cost a little more than nylon or rope dog collars.

We have a huge number of customers who rave about our funky dog collars and leads, so if you would like to see what they have said, why not read through some of our customer reviews.[/vc_column_text][/stockie_accordion_inner][stockie_accordion_inner title=”Section 2″ tab_id=”1546946666253-a0b789a7-661d” heading=”Can my dog swim with the collar and leash?”][vc_column_text]You probably wouldn’t go swimming in a little black leather dress or take your new leather chanel clutch (but more power to you if you do), and you should also choose your dog’s collar appropriately. If your dog is a swimmer. We’d always recommend to remove the collar. Since water and leather are not the best of friends.

A trip to the beach or a muddy day would be a good time to break out with a waterproof (nylon) collar, that while may not look as good, will be a little easier to take care of after a dip in sea..

If your leather collar does get dirty or wet, it’s important to clean them up with a damp cloth and let them dry out. Leaving a leather collar on a wet dog or bunched up in a bag overnight is an invitation for permanent stains and potential mold or mildew. Along with drying your collar, wipe down and dry off any brass hardware.[/vc_column_text][/stockie_accordion_inner][stockie_accordion_inner title=”Section 2″ tab_id=”1546946666273-416d43f9-3688″ heading=”How do I personalize a dog collar”][vc_column_text]At The Dog Musthaves we provide a complimentary personalisation for your dog collar.

  1. First choose a collar that suits your dog.
  2. Hot Stamp your dog’s name in gold.
  3. And you’ll also want to ensure your pet’s collar has up-to-date pet tags, so he’ll find his way home. Just fill in your dog’s name and your telephone number. *Personalized products can’t sent back.

Just add the collar to your chart and check out. We always sent our personalized products in 5 business days. We ship personalised products every tuesday and saturday.[/vc_column_text][/stockie_accordion_inner][/stockie_accordion][vc_empty_space height=”80px” el_class=”clb__spacer”][/vc_column][/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1548850956019{border-top-width: 1px !important;border-top-color: #f0f0f0 !important;border-top-style: solid !important;}”][vc_column][vc_single_image image=”66612″ img_size=”full” alignment=”center” el_class=”st_styled__image”][vc_empty_space height=”20px”][stockie_heading subtitle_type_layout=”bottom_subtitle” module_type_layout=”on_middle” subtitle_offset=”5px” subtitle_typo=”weight~inherit” title=”Tm90JTIwZmluZGluZyUyMHRoZSUyMGhlbHAlMjB5b3UlMjBuZWVkJTNG” subtitle=”JTNDc3Ryb25nJTNFJTJCMzE2MTE0MTI4NzElM0MlMkZzdHJvbmclM0UlQzIlQTAtJTIwJTI4TW9uZGF5JTIwLSUyMEZyaWRheSUyOSUyMDklMjB0byUyMDE3JTI4Q0VUJTI5″ title_typo=”font_size~28||weight~inherit”][/vc_column][/vc_row]